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Policies
SECURITY
Security of your information is a high priority for Value OTC. That is why we have chosen a company to host our web site that has invested in the latest technology to protect data from unauthorized use or alteration. Some features of the system employed are;
• Networks configured to create a maze effect so hackers can’t get to valuable data
• Advanced firewalls that cordon off the host’s network from the open Internet
• Monitoring day and night by network engineers who can detect and thwart any hacking attempt.
You can be totally confident that any information we receive from you is kept in a secure environment accessed only by authorized personnel.
The open nature of the Internet does however mean that no data transmission can be guaranteed 100% secure. While we do all we can to protect your information once we have it, we cannot guarantee the security of information you transmit to us. Therefore this activity must be conducted at your own risk but with the Value OTC Guarantee outlined below.
Under the provisions of the Fair Credit Billing Act (USA) your bank cannot hold you liable for more than $50 of unauthorized or fraudulent charges on your credit card.
The Value OTC Guarantee is this;
If fraudulent use of your credit card occurs as a result of using the Value OTC site, and if this unauthorized use has occurred through no fault of your own, and providing you reported this unauthorized use as required by your card provider, Value OTC will refund the $50 when you are required to pay it.
PRIVACY
In order to use the Value OTC service there are areas on our site where you must provide personal information about yourself. We have therefore developed the following Privacy Policy to inform you of our policy and practices regarding such information. We will take all reasonable steps to act in accordance with this policy in respect of your information.
• When you order products we will collect only the information necessary for the delivery and billing of the purchase.
• Value OTC will routinely give visitors the opportunity to provide additional information to assist in the development of a better service. If you supply additional feedback it will not be linked or associated with the personal information you have provided in placing an order.
• We will treat any information you provide to us as strictly confidential. We will not reveal, disclose, sell, rent, share or pass on information you have provided to any third party other than those involved in fulfilling the service.
• We will not share your personal information with advertisers.
• Value OTC may occasionally use your contact details to send you information on new products, prices or promotions we may run from time to time.
• Whenever a page is requested by visitors to the Value OTC site the company hosting the site records the time, date and Internet Protocol (IP) address of the request along with information on the browser software being used. This information is used to improve the hosting company’s technical infrastructure and performance and is not in any way used to specifically identify you.
• The Value OTC server also uses cookies – pieces of information that a website can transfer to an individuals computer. Cookies can make the Value OTC site easier to use by storing information about your preferences relating to your use of the site. The use of cookies is common on the Internet and you will find that most major websites use them. Internet browser software is usually preset to use cookies but you can adjust you browser to refuse them if you wish. However you may find that this reduces the functionality of this site.
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